12 Month Guarantee Policy

At SAEGE, quality is non-negotiable. Every piece is designed to be worn daily — and we stand behind that promise.

That’s why all SAEGE jewellery comes with a 12-month guarantee from the date of purchase.

What Our Guarantee Covers

If your SAEGE piece tarnishes or fades within 12 months of purchase, we will offer:

  • A replacement item, or

  • Store credit to the value of the original product.

Simply email our customer care team at info@saege.co with:

  • A clear photo of the item

  • Your order number

  • A brief description of the issue

Our team will review and arrange the next steps as quickly as possible.

What Is Not Covered

Our guarantee does not apply to:

  • Intentional damage

  • Damage caused by misuse or third parties

  • Lost or stolen items

  • Normal wear resulting from improper care

  • Items altered or repaired by a third party

Important Information

  • The guarantee applies only to purchases made directly from SAEGE.

  • Claims must be submitted within 12 months of the original purchase date.

  • Proof of purchase is required for all claims.

  • Replacements are subject to stock availability. If the same item is no longer available, an alternative or store credit will be offered.

Caring for Your Jewellery

To keep your SAEGE pieces looking their best, we recommend:

  • Storing jewellery in a dry place

  • Avoiding harsh chemicals and cleaning products

  • Gently wiping after wear

  • Keeping pieces separate to avoid scratching

For full care guidance, please visit our dedicated Jewellery Care page:
https://saege.co/pages/jewellery-care

If you have any questions about our guarantee, please contact us at info@saege.co — we’re always happy to help.