Your cart is empty
CUSTOMER CARE
Delivery, returns, sizing and the guarantee. If your question is not answered here, email us and we will come back to you.
No questions match that search. Try a different word, or email us below.
Once your order is placed you will receive a confirmation email letting you know our fulfilment team has it. Once it is fulfilled you will receive a second email with your tracking information.
Tracked delivery: every order is sent with secure, tracked shipping.
Free delivery: free over £40 in the UK, €50 in Europe, $60 in the US, $85 in Canada and Australia, and £47 for the rest of the world. Below those values the delivery cost is shown at checkout before you pay.
Customs duties and taxes: the total you pay includes all applicable customs duties and taxes. We guarantee no additional charges on delivery.
Delivery is free once your order passes the threshold for your region: £40 in the UK, €50 in Europe, $60 in the US, $85 in Canada and Australia, and £47 for the rest of the world.
Below that, the exact delivery cost for your address is shown at checkout before you pay.
Our expected delivery times by region:
Business days do not include Saturday or Sunday, and deliveries may be slightly delayed around holiday periods.
Yes, we offer global shipping to all destinations.
To offer the most efficient global shipping we ship from multiple destinations around the world, including Europe, the US and Asia.
Your location and the products ordered decide which location your order ships from.
No. All customs duties and taxes are covered by us, so there is nothing extra to pay when your parcel arrives.
We offer a 30 day refund policy: you have 30 days after receiving your order to request a return.
All returns need to be sent back tracked, at the customer’s cost.
We are unable to accept returns or refunds on earrings, for hygiene reasons.
For hygiene reasons we are unable to accept returns or refunds on earrings, unless they arrive damaged — in which case please get in touch and we will put it right.
Email info@saege.co with your order number and the reason for the return. Our team will reply with the returns address and instructions, and you will be asked to send the parcel back within 7 days of that email.
Our 3 for 2 promotion gives you the lowest-priced piece free. If you return part of the order, your refund is recalculated at the full price of the pieces you keep, in line with the original terms of the offer.
For example: three bangles at £15 each bought for £30, with one returned. The two you keep are charged at £15 each, so no refund is due.
Orders go to our warehouse for shipment as soon as they are processed, so we cannot make changes once an order has shipped.
If you have made a mistake, email info@saege.co as soon as you can and we will help.
Yes. If you are not sure which size is right for you, the size guide sits underneath the available sizes on each product page.
Yes, every SAEGE piece comes with our Lifetime Colour Guarantee from the date of purchase.
If a piece tarnishes or fades we will replace it or issue store credit to the value of the original product. Email a clear photo of the item, your order number and a brief description of the issue to info@saege.co and our team will arrange the next steps.
The guarantee does not cover intentional damage, damage caused by misuse or third parties, lost or stolen items, normal wear from improper care, or items altered or repaired elsewhere. Proof of purchase is required and replacements are subject to stock.
We completely understand, we change our minds too. Once an order has shipped we cannot cancel it, so it will need to be returned to us once it arrives.
Please note all return costs are covered by the customer.
Store pieces in a dry place, avoid harsh chemicals and cleaning products, wipe gently after wear, and keep pieces separate so they do not scratch.
Full guidance is on our Jewellery Care page.
Email us with your order number and we will take it from there.
