Maintaining the elegance of your SAEGE jewellery ensures it remains as gorgeous as the day you acquired it. Our pieces are crafted with premium materials, each requiring specific care to preserve their beauty and longevity.
General Care Guidelines
Cleaning: Gently clean your jewellery with a soft, lint-free cloth to maintain its shine. For a more thorough cleaning, use mild soapy water, ensuring the piece is completely dry before storage.
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We offer a lifetime colour guarantee.
We are so confident in our jewellery that we promise to replace your SAEGE pieces if they fade or loose colour.
Any issues please contact us at info@saege.co
Please note our guarantee does not apply to intentionally damaged, damaged by someone else, stolen or lost items.
To read the full policy please click the link here
Tracked Delivery: We ship worldwide tracked. Once your package is shipped, you will receive a tracking number by email.
Customs Duties & Taxes: The total amount you pay includes all applicable customs duties & taxes. We guarantee no additional charges on delivery.
UK - Tracked 4-8 Business Days
Europe - Tracked 4-8 Business Days
USA - Tracked 4-8 Business Days
Canada - Tracked 4-10 Business Days
Australia - Tracked 4-8 Business Days
Rest of the World - Tracked 4-10 Business Days
RETURNS & EXCHANGES:
To request a return please contact us here.
We offer a 14 day refund policy after receiving your items.
All returns will need to be sent back tracked and covered by the customer.
*We are unable to accept returns for refunds for earrings due to hygiene reasons.
Yes you can shower & swim in SAEGE. All our jewellery pieces are waterproof & designed so you never have to take them off
Please see below our expected delivery times by country:
UK - Tracked 4-8 Business Days (Free Shipping over £40)
EUROPE - Tracked 4-8 Business Days (Free Shipping over €50)
USA - Tracked 4-8 Business Days (Free Shipping over $60)
CANADA - Tracked 4-10 Business Days (Free Shipping over $85)
AUSTRALIA - Tracked 4-8 Business Days (Free Shipping over $85)
REST OF THE WORLD - Tracked 4-10 Business Days (Free Shipping over £47)
*Please note, business days do not include Saturday or Sunday and deliveries may be slightly delayed around holiday periods*
Yes, we offer a lifetime colour guarantee
We promise to replace your SAEGE pieces if they tarnish or fade. Just email us a photo of the item, along with your order number to info@saege.co & we will process a replacement or store credit.
Please note our guarantee does not apply to intentionally damaged, damaged by someone else, stolen or lost items.
No, our gold plating is designed to last & we have a 1 year colour guarantee on all orders.
To ensure your pieces always look the same as they arrived please take a look at our care guide here
No, all customs & taxes are covered by us.
We offer a 14 day refund policy after receiving your items.
All returns will need to be sent back tracked and covered by the customer.
*We are unable to accept returns for refunds for earrings due to hygiene reasons.
To process a return, please contact: info@saege.co
In your email please include:
- Your Order Number
- Reason for Return
Our team will then advise our returns address and instructions. You will be asked to arrange shipment back to us within 7 days of email communication.
Please note the customer will be responsible for the return shipping costs to us.
SAEGE will not be liable for items damaged or lost in transit - we suggest using tracked shipping services so we know the whereabouts of your return.
Once we have received your return, you will be issued with an exchange or refund within 5 business days.
Please note that your return will only be accepted if it meets our returns criteria.
The original cost of shipping is non-refundable and will not be added to your credit note.
If you’re not sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
